FAQs

KC Apparel Co.

FAQs

1. What forms of payment do you accept?

Major credit cards such as Visa, Mastercard, Discover and American Express are accepted. Direct payments are accepted as well all via Paypal. Red Light Group LLC is the parent company of KC Apparel Co. The name Red Light Group LLC will appear on order invoices via PayPal. 

2. Do I need a Paypal account to purchase?

You are not required to have a Paypal account to make a purchase. You may purchase as a guest via Paypal. Red Light Group LLC is the parent company of KC Apparel Co. The name Red Light Group LLC will appear on order invoices via PayPal. 

3. How long does it take for orders to arrive?

All items are "made to order". This does require enough time to guarantee quality products made specially for you. Production on all items typically takes 5-7 business (Monday-Friday and excluding holidays) days after order placement.

Orders placed after 4:30 pm CST or over the weekend will not be processed and prepped for production until the following business day. Delays can occur due to manufacturing, order volume and/or weather conditions.

Although orders may be ready to ship sooner, please plan on your order not shipping until after the 5-7 business day production time frame has passed.

Shipping time frames (does not include production time frame) for domestic purchases sent via Priority Mail range from 1-3 business days. Domestic purchases sent via First Class Mail ranges from 3-7 business days.

Shipping time frames for International purchases sent via Priority Mail range from 6-10 business days. Domestic purchases sent via First Class Mail varies by destination. Tracking for international orders is not available, but rest assured your order is on its way once you receive the shipment confirmation email.

Please do not email for a status update or to inquire about your order unless the 5-7 business day production time has passed and you still have not received tracking information.

Please feel free to email us with any other questions or concerns.

4. What is your return policy?

All sales are final. You are able to exchange your unworn item within 5 business days of receiving your order for sizing errors of the same item originally purchased. You are responsible for an additional re-shipment fee. Fee amount varies depending on item to be exchanged.

Return Address:

KC Apparel Co.

P.O. Box 346

Fairburn, GA 30213